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Privacy Policy

At ProGlazed Windows and Doors ("ProGlazed", "we", "our", or "us"), we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we manage the collection, use, disclosure, storage, and security of your personal information.

1. What Personal Information We Collect

We may collect personal information including (but not limited to):

  • Name

  • Address

  • Email address

  • Phone number

  • Business details (if applicable)

  • Payment and billing information

  • Project requirements and property access details

  • Information from enquiries via our website, forms, phone calls, and email correspondence

2. How We Collect Personal Information

We collect your personal information directly from you through:

  • Our website contact or enquiry forms

  • Phone and email communications

  • Onsite consultations or quote requests

  • Social media interactions

  • Payments and invoicing systems

3. Why We Collect Your Personal Information

We collect, use, and disclose personal information to:

  • Provide our products and services

  • Prepare and deliver quotes and invoices

  • Schedule and manage site visits and installations

  • Respond to enquiries and offer support

  • Improve our services and user experience

  • Comply with legal and regulatory obligations

4. Disclosure of Personal Information

We may disclose your personal information to:

  • Our employees, installers, and subcontractors (as required for service delivery)

  • Service providers such as payment processors, cloud-based systems, and CRM providers

  • Regulatory authorities, when required by law

  • Third parties with your consent or as otherwise permitted by law

We do not sell or rent your personal information to third parties.

5. Storage and Security of Personal Information

We store personal information in electronic and physical formats and take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes:

  • Secure servers and encryption protocols

  • Access controls and staff training

  • Data backup and retention procedures

6. Access and Correction

You may request access to, or correction of, your personal information by contacting us at the details below. We will respond to your request within a reasonable timeframe and in accordance with the law.

7. Website and Cookies

When you visit our website, we may collect non-identifying information such as your IP address, browser type, and pages visited using cookies or analytics tools. You can adjust your browser settings to disable cookies, though some features of the site may not function properly.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

9. Contact Us

For questions, concerns, or complaints about how we handle your personal information, or to make an access or correction request, please contact:

ProGlazed Windows and Doors
14 Webber Parade, Keilor East
Email: info AT proglazed.com.au
Phone: 03 9331 5155

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We aim to respond promptly and, if necessary, resolve complaints in accordance with the Privacy Act.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be available on our website and will be effective from the date of publication.

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